Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email at info@printano.com

How can we help?

FAQ

Ordering

How do I place an order?

Browse our collection, select your desired artwork, choose the size and format, and add it to your cart. Follow the checkout process to complete your order.

Can I cancel my order?

We completely get it, we change our minds too! Reach out within 24 hours of placing to order and we may be able to cancel it if the production hasn't started.

Can I customize my order?

Yes, our pieces can be customized in terms of size, frame options, and art materials. Check the product page for customization options.

Do you offer discounts or promotions?

We occasionally offer discounts and promotions. Sign up for our newsletter or follow us on social media to stay updated on the latest deals.

Shipping

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. We offer free worldwide shipping for on orders above $100.

How long will it take to receive my order?

Orders typically take 5-7 business days to produce and 3-5 business days to ship, depending on your location. You will receive a tracking number once your order has shipped.

Do you ship internationally?

Yes, we ship internationally from our production centers in the US, Canada, UK, Europe and Australia.

How can I track my order?

Once your order has shipped, you will receive an email with a tracking number and a link to track your package.

Returns and Refunds

What is your return policy?

We offer a 30-day return policy. If you are not satisfied with your purchase, you can return it within 30 days of receipt for a full refund or exchange.

How do I initiate a return?

To initiate a return, contact our customer service team with your order number and reason for the return. They will provide you with return instructions.

Are there any return shipping fees?

Return shipping fees are the responsibility of the customer unless the return is due to a defect or error on our part.

How long does it take to process a return?

Once we receive your return, we will process it within 5-7 business days. Refunds will be issued to the original payment method.

What if my order arrives damaged?

If your order arrives damaged or incorrect, please contact our customer service team immediately and we will process a replacement. Be sure to send photos of the damaged or incorrect art, as well as the packaging, within 7 days of delivery. This will help us assess the issue and resolve it as quickly as possible.

Can I exchange my order?

Yes, you can exchange your order within 30 days of delivery. To initiate an exchange, please contact our customer service team with your order number and the details of the exchange. Please note that the return shipping cost is the customer's responsibility. Once we receive the original item, we will process your exchange and send out the new item as soon as possible.

Products and Quality

What materials are used in your prints?

We use high-quality materials including premium canvas, archival-quality paper, and durable frames to ensure your wall art looks great for years to come.

Are the colors of the prints accurate to what I see online?

We strive to represent our products as accurately as possible, but due to variations in monitors and screens, the actual colors may vary slightly.

How should I care for my wall art?

To keep your wall art looking its best, avoid direct sunlight, moisture, and dust. For canvas prints, use a dry cloth to gently wipe away any dust.

Get in touch

Have questions about your order, or a general enquiry?